With the Realworks CRM telephony connector, incoming and outgoing calls will generate on screen notifications in Realworks These include customer information contained within Realworks. A Call Registration is immediately started in Realworks. The Realworks CRM connector is part of the Bubble telephony integration from Red Cactus
Realworks CRM connector VoIP
With the Realworks CRM telephony connector, incoming and outgoing calls will generate on screen notifications on your PC. During the call, a call registration is automatically added to the contact card. It is advisable to add a note to the call registration in any case, to enrich customer data so that you can find afterwards what the conversation was about.
The pop-up will disappear by itself when the call has finished. Even if the Call Registration screen is not opened, the call will be logged in Realworks, but without a note. It is also possible to add a callback request in Realworks for a colleague in the call registration by using a task or template. The Bubble application includes fully integrated click-to-dial functionality that works both locally and web-based.
Connecting Bubble – and thus the Realworks CRM connector – to your telephony system is very straight forward. The procedure is unique to each telephony system but they all have one thing in common, you don’t need to be very technical to do it. The Realworks software is linked based on an API key. The on screen pop-up of Bubble (and thus the functionalities of the Bubble app) can be disabled, because the on screen pop-up of Realworks takes over this functionality.
Setup price per end customer: €150.00
Setup price per end user: €25.00
Monthly recurring price per end user: €5.00
Note: In Realworks you also need to activate the ‘telephone link’ license which is a paid license. The rates shown are the gross sales prices excluding VAT. Send an email to receive the partner price list.
Bubble can be connected to most telephony systems. Is your telecom provider not listed? No problem, many telecom providers use the same underlying technology, so there is a good chance that we already have a connector for your telephony environment.
- ClearVox Nexxt
- Cisco Call Manager
- Mitel OIG
- Unify OpenScape Business
- Talk Rex
- KPN EEN
- Vodafone One Net
- T-Mobile Cloud & Clear
- Dean One - Gamma Communications
- Univerge Blue Connect
- Enreach (note, deviating functionalities see knowledgebase)
- Gamma Communications (soon, on the roadmap)
- FreeSWITCH (soon, on the roadmap)
Click here to go to the knowledge base.
Bubble supports the following operating systems:
- macOS (beta)
The only functionality that differs between the Windows and macOS version is that the macOS version does not support select&call. Of course, the click & call functionality is supported.
For more information, check out our knowledgde base > software or click here.
If a connector already exists, you can request a test account from a Red Cactus partner. The Red Cactus license is free for 30 days with a maximum of 5 users. Ask for any additional conditions at the Red Cactus partner.
It is possible in Bubble to activate multiple CRM- ERP- connectors under the same user at no extra cost. The license prices shown do not depend on the number of connectors you want to activate per user.
Suppose you have linked your CRM- ERP- software as a primary basis, you can choose to activate another connectors as a secondary basis, for example the Google connector. If the caller's details do not exist in your CRM- ERP- software, the details in this example will still be shown from Google's database.